Shipping policy
Shipping & Delivery Policy
Thank you for shopping with [Zermusa]. We take pride in protecting your tech and getting your new gear to you as quickly as possible.
1. Processing Times
All orders are processed within [3-5] business days.
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Orders are not shipped or delivered on weekends or holidays.
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If we are experiencing a high volume of orders (e.g., during a new iPhone launch or holiday season), shipments may be delayed by a few days. We will notify you via email if there is a significant delay.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Standard Shipping (3-5 Business Days): RS 250
Note: Delivery delays can occasionally occur due to carrier issues or extreme weather.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. International Shipping
We currently ship to [List Countries, e.g., USA, Canada, UK].
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Customs, Duties, and Taxes: Zermusa is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages & Issues
[Your Brand Name] is liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim, or reach out to our support team at [shkamir143@gmail.com] with photos of the damaged packaging and product.
6. Incorrect Address Disclaimer
It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect address